Eldes Cloud services migration

Dear Clients,

We would like to inform you about the changes related to the Eldes Cloud Services on our website and mobile application. We are moving onto more advanced and reliable servers which dramatically improve quality of products and services.

At the same time we are pleased to announce the release of new “Eldes Security” application with updated design and functionality.

Eldes Cloud Security” web services are terminated from the 12th of December 2017. Multiple device support, migration and creation of user accounts is still available on the new “Eldes Security” mobile app.

New “Eldes Security” mobile application

It is a great pleasure to announce about our 3rd generation of Eldes Security mobile application for iOS and Android devices which replace the current application. The core changes in design and user-friendly interface makes everyone love it. For more information about the application and its’ main features please visit our website at https://eldesalarms.com/product/eldes-security-app/

Download quick user guide for mobile app

We have prepared most relevant questions about new application below:

When is the new application available?

The new “Eldes Security” application is be available from the 12th of December, 2017.

Which operating systems supports new application?

New Eldes application is supported by Android 4.4, iOS 8 and higher versions of both operating systems.

Is all of Eldes alarm systems supported by the new application?

The following systems does not support Eldes Security app:
•ESIM264
•ESIM364 (FW up to V02.10.00)
•EPIR2

We strongly recommend replacing ESIM264 and EPIR2 with newer generation of Eldes alarm panels.

The updates of ESIM364 firmware are available on our website at: https://eldesalarms.com/download-firmwares/. Please read the manual or contact your local installer before updating the firmware of alarm panel.

Contact us!

For any questions or concerns please contact your local seller.

We keep improving quality of service which our products provide and all the feedback is always important and much appreciated. Send us your thoughts at app@eldesalarms.com.

Sincerely yours,
Eldes Team

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