Gate Controller ESIM320

ESIM320 can only be configured using Configuration Tool software. You can download Configuration Tool from https://eldesalarms.com/product/configuration-tool/

Device must be connected to power supply and powered on (please see manual for supply voltage required). 

There are several ways connecting to device:

1. You can do this locally using USB cable and Configuration Tool software installed on your Windows PC.

2. You can connect to device remotely using Configuration Tool software. Open Configuration Tool on your Windows PC, press Remote Connection Setup and follow instructions in Configuration Tool. For remote connection to your ESIM320, SIM card that is inserted to device must have available mobile data!

3. You can connect to device using web Cloud interface on https://gates.eldesalarms.com/en/user/login.html 

After performing any changes on web interface always press Synchronize button for changes to be saved to device.

Before connecting to web interface device must have Cloud Services connected on your device. Please contact your gate administrator to check if this function is enabled. Also make sure SIM card inserted in your ESIM320 has mobile data on it!

Send SMS to SIM card inserted to ESIM320 with text:

XXXX RESTART (example: 1111 restart) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when ESIM320 will be restarted. This might take up to 2 minutes.

Please update FW to latest version. If problem remains, please change another SIM card operator.

Before updating FW please save configuration file and User Database of your gate controller.

You can download latest ESIM320 firmware from https://eldesalarms.com/product/esim320/#firmware . Please make sure you are logged in to our webpage to be able download files. When file is downloaded and saved to your PC use following instruction:

1. Power down the device.
2. Short-circuit (connect) the DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug the USB cable.
10. Remove the short-circuit from DEF pins.
11. Power up the device.
12. Firmware updated.

To get the prices of the devices please check ELDES disributors’ Internet sites. Otherwise, feel free to contact out partners in your country/city by telephone or e-mail.

Go to gates.eldesalarms.com and choose “Register“. When requested, enter your email address, 8 sign length password and press “Register”.
Confirmation e-mail has been sent to the address given. Open that e-mail and press on confirmation link to start using Eldes Cloud Services account.

If account is new, then it will automatically transfer to device adding window. If there is at least one device on your account,
then press “Add Device” button. It is necessary to fill-in fields: “Device name“ and “Cloud services ID“. Field “Phone number” is optional.
After required data is entered press add and wait 5-10 minutes for adding process to be finished.

Every device has a unique Cloud services ID. This ID can be viewed when device is connected to PC in the configuration tool program section:
System >> Cloud Services >> Cloud Services ID. Press button “Get ID” and it will appear in the field beside.

• Because the Cloud services option in the device is disabled;
• 3G Sim card is used while device only supports 2G network;
• The GPRS settings are wrong (APN, Username, Password);
• The GSM antenna is not connected or connected improperly;
• The mobile data services are not ordered on your mobile account;
• The PIN code requirement is enabled on the SIM card;
• The device is in place with low GSM signal.

We have prepared video guide to ease up first time use of Eldes Gates app and widget:

• The mobile data services are not ordered on your mobile account;
• Eldes device does not have access to mobile data network;
• Cloud Services are disabled on the Eldes device;
• 3G Sim card is used while device only supports 2G network;
• The GPRS settings are wrong (APN, Username, Password);
• The GSM antenna is not connected or connected improperly;
• The PIN code requirement is enabled on the SIM card;
• The device is in place with low GSM signal;

The account phone number is already used in different device. To release binding please contact Gate administrator who administrates Phone numbers and ask to use “Clear ID” function on phone number.

It is a periodical notification which allows the Eldes Gates app to communicate with the cloud server.

It may occur on some custom Android versions Like MIUI on Xiaomi and Harmony OS on Huawei. Don’t worry if it happened just go to Widgets section from the main screen and pick Eldes Gates widget from the list.

It happens very rarely. To solve it just re-add widget to main screen and it will get back to normal.

The account phone number is already used in different device. To release binding please contact Gate administrator who administrates Phone numbers and ask to use “Clear ID” function on phone number.