WEB platform for gate control

Go to gates.eldesalarms.com and choose “Register“. When requested, enter your email address, 8 sign length password and press “Register”.
Confirmation e-mail has been sent to the address given. Open that e-mail and press on confirmation link to start using Eldes Cloud Services account.

If account is new, then it will automatically transfer to device adding window. If there is at least one device on your account,
then press “Add Device” button. It is necessary to fill-in fields: “Device name“ and “Cloud services ID“. Field “Phone number” is optional.
After required data is entered press add and wait 5-10 minutes for adding process to be finished.

Every device has a unique Cloud services ID. This ID can be viewed when device is connected to PC in the configuration tool program section:
System >> Cloud Services >> Cloud Services ID. Press button “Get ID” and it will appear in the field beside.

• Because the Cloud services option in the device is disabled;
• 3G Sim card is used while device only supports 2G network;
• The GPRS settings are wrong (APN, Username, Password);
• The GSM antenna is not connected or connected improperly;
• The mobile data services are not ordered on your mobile account;
• The PIN code requirement is enabled on the SIM card;
• The device is in place with low GSM signal.

In Google Play Store.

1. Long press (touch and hold your finger down) on any open spot on one of your Home screen pages. This will bring up a list of options.
2. Touch “Widgets” from the list of choices.
   
3. Scroll through your list of installed widgets and select the Eldes Gates widget.
   
4.  In the menu, fill in the following fields:
   – “Phone number” – the phone number of your user from the device database (international format without + sign);
   – “Current password” – the password of your user from the device database;
   – “Change password to” – enter a new password;
   – Press Connect;
   – If the first field “Server URL” is not filled, then enter the following: “https://gates.eldesalarms.com/en/user/login.html”.
   
5. After pressing “Connect”, select the device, then gate controller you want to manipulate, rename it and press “Add Widget”.
   

• The mobile data services are not ordered on your mobile account;
• Eldes device does not have access to mobile data network;
• Cloud Services are disabled on the Eldes device;
• 3G Sim card is used while device only supports 2G network;
• The GPRS settings are wrong (APN, Username, Password);
• The GSM antenna is not connected or connected improperly;
• The PIN code requirement is enabled on the SIM card;
• The device is in place with low GSM signal;

In Apple App Store.

1. Open it and fill in the following fields:
   – “Phone number” – the phone number of your user from the device database (international format without + sign);
   – “Current password” – the password of your user from the device database;
   – “Change password to” – enter a new password (if needed);
   – Press Connect;
   – If the first field “Server URL” is not filled, then enter the following: “https://gates.eldesalarms.com/en/user/login.html”.
   
2. After pressing “Connect“, the list will be displayed of devices and gate controllers you can manipulate.
   

You have to use the Clear ID function on your web interface https://gates.eldesalarms.com/en/user/login.html. Connect to your gate controller, select User Database, find the user who can not log in, press Edit, check the box to Clear ID function.

If you can‘t access your gate controller, please contact your gate administrator.