1. Warranty procedures

Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-tailer or distributor where the customer purchased the product. When requesting service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and customers shall pack the product appropriately to prevent damage during transportation.

  1. Manufacturer warranty

“E alarms, UAB” provides a limited warranty for its products (including AC/DC power supply) only to the person or entity that originally purchased the product from “E alarms, UAB” or its authorized distributor or retailer. This warranty covers the products and materials under normal use for a period of twenty-four (24) months from the date of shipment by “E alarms, UAB” (Warranty Period). Warranty obligations do not cover expendable materials (power elements and/or batteries), holders, and enclosures. The warranty remains valid only if the system is used as intended, following all guidelines outlined in this manual and in accordance with specified operating conditions. The warranty is void if the system has been exposed to mechanical impact, chemicals, high humidity, fluids, corrosive and hazardous environments, or force majeure factors. If a hardware defect arises and a valid claim is received within the Warranty Period, at its discretion, “E alarms, UAB” will either (a) repair the hardware defect at no charge, using new or refurbished replacement parts, or (b) exchange the product with one that is new or manufactured from new or serviceable used parts and is functionally equivalent to the original, or (c) refund the purchase price of the product.

  1. Limited liability

The buyer must agree that the system reduces the risk of theft, burglary, or other dangers but does not guarantee against such events. “E alarms, UAB” will not assume any responsibility regarding personal or property, or revenue loss while using the system. “E alarms, UAB” also assumes no liability for direct or indirect damage or loss, or unreceived income when using the system, including cases when damages arise from the risks mentioned, or due to breakdown or malfunction, the user is not informed timely about an arisen risk. In any case, the liability of “E alarms, UAB”, as much as permitted by law, shall not exceed the product’s acquisition price.

  1. Safety instructions

DO NOT use the system where it can interfere with other devices or cause potential danger. DO NOT use the system with medical devices. DO NOT use the system in a hazardous environment. DO NOT expose the system to high humidity, chemical environments, or mechanical impacts. DO NOT attempt personal repair of the system.

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