End-of-life product: 2020-11-27

Hybrid alarm control panel with GSM/GPRS communicator ESIM364

Connect wired and wireless sensors and controllers. Comes with main modules and gateways onboard. Fully expandable, just in case you require more.

Up to 44 wired devices
Wireless sensors and controllers
Reports to alarm center and owner



What is ESIM364?

ESIM364 is EN 50131-1 Grade 3 Class II certified powerful and very flexible smart home alarm system, which communicates using GSM/GPRS, PSTN or LAN with alarm receiving center and/or home owners directly. Using schedulers, text messages or free ELDES Cloud services, users can control security system as well as monitor and switch their connected electrical appliances at their homes.

Why this ELDES control panel has a great value?

ESIM364 monitors up to 76 (wired + wireless) zones. Communicates with alarm receiving center, using industry standard protocols:
– up to 6 ARC communication methods
– up to 5 Backup communication methods to ARC

Reports directly to home owner – up to 10 Phone users, also gives local and remote control of alarm system: keypad (up to 30 user codes), apps, SMS/Call (up to 10 Phone users), scheduler (up to 16 independent calendars).

Adds smart home functions: home owners can remotely monitor and control temperature, energy consumption, switch electrical appliances.

What are uses for ELDES ESIM364 alarm control panel?

Intrusion alarm panel

Temperature monitoring

Remote switching of electrical appliances

Main power status reporting

Two-way intercom device via GSM network


Frequently asked questions (FAQ)

How to pair wireless devices?

Follow this video guide to pair wireless devices properly:

How to set up temperature monitoring?

Follow this video guide to set up temperature monitoring properly:

How to set up Stay Mode?

Follow this video guide to set up Stay Mode properly:

How to set up "Eldes Security" application?

Follow this video guide to set up “Eldes Security” application properly:

How many mobile data, SMS messages and voice call minutes do I need on SIM card? Do I need them at all?

  • Mobile data. If you are using Eldes Security application and also sending system information to the security company, you will need up to 50MB per month.
  • SMS messages. If you want to get SMS notifications about system events and if security company needs to get system information using SMS messages, the amount varies between 100 and 5000 messages per month.
  • Voice calls. It will be used if you need to get notifications about alarms. You will need more minutes if you will be using mic for remote listening and also listening to audio files.

When registering panel to Smart Security App screen gets stuck and shows 0%

If you are connecting your security panel to Smart Security App and you see this screen for few minutes, please check following settings:

1. Make sure you’ve enabled and saved Cloud Services on your panel (First time registration must be performed using SIM card with mobile data on it, even though you are using ELAN3 module. You can change Cloud Service connection using Eldes Utility -> Cloud Services, Communication Settings. After registration is completed using SIM card, you will be able to use App using ELAN3 module).
2. Make sure SIM card inserted to your central panel has available mobile data.
3. Make sure you typed correct APN settings if it’s needed. To find out APN settings please contact your network operator.
4. Make sure remote configuration session has ended.
5. You can restart your panel for changes to take effect faster if App doesn‘t start after few minutes.

How can I restart my security panel remotely?

Send SMS to SIM card inserted to ESIM364 with text:

XXXX RESET (example: 1111 reset) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when ESIM364 will be restarted. This might take up to 2 minutes.

What software should I use for ESIM364 configuration?

We have Utility Tool software which is user friendly and self-explained. Each function of device is explained with hints ((i) logo next to all functions). You can download Utility Tool from https://eldesalarms.com/product/eldes-utility-tool/

How can I update firmware (FW) for ESIM364 locally?

Before updating FW please save configuration file of your security panel!

You can download latest ESIM364 firmware from https://eldesalarms.com/product/esim364/ „Download ESIM364 firmware“ section. Please make sure you are logged in to our webpage to be able download files. When file is downloaded and saved to your PC use following instruction:

1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DEF pins.
11. Power up the device.
12. Firmware updated.

What are the prices of ELDES production?

To get the prices of the devices please check ELDES disributors’ Internet sites. Otherwise, feel free to contact out partners in your country/city by telephone or e-mail.

Can I purchase ELDES devices directly from you?

You can purchase ELDES production only from our distributors. If you have any ideas or intentions to create a new nonstandart device or suggestions how to improve our current devices contact us directly or our partners in your country.

Where can I purchase ELDES devices if your distributors are not available in my country?

Feel free to contact us.


Power supply16-24V 50 Hz ~1.5A max / 18-24V 1,5A max
Recommended backup battery voltage / capacity12V / 1,3-7 Ah
Backup battery charge durationUp to 30 hours for 7 Ah battery
GSM modem frequency850/900/1800/1900 MHz
Number of zones on-board /extendable6 / 44
Number of PGM outputs on-board / extendable4 / 76
Support of temperature sensors (number)Yes (8)
Wireless band (ELDES protocol)ISM868 /ISM 915
Maximum supported number of wireless devices32
CommunicationsSMS, Voice calls, GPRS, PSTN, Ethernet
Supported protocolsAdemco Contact ID, EGR100, Kronos, Cortex SMS, SIA IP
Dimensions 140×100×18 mm
Operating temperature range -20…+55°C
Humidity 0-90 % RH @ 0… +40 °C (0-90 % RH @ +32… +104 °F) (non-condensing)

Where to buy?