Hybrid alarm control panel with GSM/GPRS communicator ESIM384

Connect wired and wireless sensors and controllers. Comes with main modules and gateways onboard. Fully expandable, just in case you require more.



What is ESIM384?

New ELDES central panel ESIM384 is hybrid powerful and flexible smart home alarm system for private houses, cottages, village houses, garages, warehouses and other buildings up to 300 m2.

New generation ELDES wireless technology enables to reach breakthrough wireless distance  of 3000 m in open spaces – between new devices EWP3, EWD3, EWKB4 and ESIM384. In cases of infrequent usage (one visit per 24h in case of door contact) the battery can last for 10 years!

Why this ELDES control panel has a great value?

ESIM384 monitors up to 144 (wired + wireless) zones. Communicates with alarm receiving center, using industry standard protocols:
– up to 6 ARC communication methods
– up to 5 Backup communication methods to ARC

Reports directly to home owner – up to 10 Phone users, also gives local and remote control of alarm system: keypad (up to 30 user codes), apps, SMS/Call (up to 10 Phone users), scheduler (up to 16 independent calendars).

Adds smart home functions: home owners can remotely monitor and control temperature, energy consumption, switch electrical appliances.

View video tutorial:

What are uses for ELDES ESIM384 alarm control panel?

Intrusion alarm panel

Temperature monitoring

Remote switching of electrical appliances

Main power status reporting

Two-way intercom device via GSM network

Please note that if ESIM384 transmits data to monitoring station receiver ESR100, you should use firmware v01.03.02. Firmware for compatible version can be found down below. 

Frequently asked questions (FAQ)

When registering panel to Smart Security App screen gets stuck and shows 0%

If you are connecting your security panel to Smart Security App and you see this screen for few minutes, please check following settings:

1. Make sure you’ve enabled and saved Cloud Services on your panel (First time registration must be performed using SIM card with mobile data on it, even though you are using ELAN3 module. You can change Cloud Service connection using Eldes Utility -> Cloud Services, Communication Settings. After registration is completed using SIM card, you will be able to use App using ELAN3 module).
2. Make sure SIM card inserted to your central panel has available mobile data.
3. Make sure you typed correct APN settings if it’s needed. To find out APN settings please contact your network operator.
4. Make sure remote configuration session has ended.
5. You can restart your panel for changes to take effect faster if App doesn‘t start after few minutes.

How can I restart my security panel remotely?

Send SMS to SIM card inserted to ESIM384 with text:

XXXX RESET (example: 1111 reset) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when ESIM384 will be restarted. This might take up to 2 minutes.

How can I update firmware (FW) for ESIM384 locally?

Before updating FW it is recommended to save configuration file of your security panel.

You can download latest ESIM384 firmware from https://eldesalarms.com/product/esim384/ „Download ESIM384 firmware“ section. Please make sure you are logged in to our webpage to be able download files. When file is downloaded and saved to your PC use following instruction:

1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DEF pins.
11. Power up the device.
12. Firmware updated.

How can I update firmware (FW) for ESIM384 remotely?

Send SMS message to SIM card that is inserted to ESIM384 with text:

XXXX FOTA (example: 1111 fota) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when FW will be updated. This can take up to 20 minutes depending on GPRS connection speed.

What are the prices of ELDES production?

To get the prices of the devices please check ELDES disributors’ Internet sites. Otherwise, feel free to contact out partners in your country/city by telephone or e-mail.

Can I purchase ELDES devices directly from you?

You can purchase ELDES production only from our distributors. If you have any ideas or intentions to create a new nonstandart device or suggestions how to improve our current devices contact us directly or our partners in your country.

Where can I purchase ELDES devices if your distributors are not available in my country?

Feel free to contact us.


Power supply16-24V 50/60 Hz ~1.5A max / 18-24V 1,5A max
Recommended backup battery voltage / capacity12V; 1,3-7Ah
Backup battery charge durationUp to 30 hours for 7Ah battery
GSM modem frequency850/900/1800/1900 MHz
Number of wired zones on-board8 (ATZ mode: 16)
Number of wired PGM outputs on-board4
Number of zones via 2xEPGM116+16
Number of PGM via 2xEPGM1+EPGM82+2+8
Number of wireless zone128
Number of supported wireless devices64
Number of zones MAX144
Support of temperature sensors (number)Yes (8)
Wireless band (ELDES protocol)ISM868 /ISM 915
Wireless communication rangeUp to 3000m (9843ft) in open areas
CommunicationsSMS, Voice calls, GPRS network, CSD, Ethernet via ELAN3- ALARM
Supported protocolsAdemco Contact ID, EGR100, Kronos, Cortex SMS, SIA IP
Supported CMS softwareSoftGuard
Dimensions 140x100x18mm (5.51×3.94×0.71in)
Operating temperature range-20…+55°C (-4… +131°F)
Humidity 0-90% RH @ 0… +40°C (0-90% RH @ +32… +104°F) (non-condensing)

Where to buy?