Hybrid Alarm Panel ESIM384

ESIM384 is the core product of Eldes Security System. Our professional alarm panel is created to keep you updated about the home safety. You will be alerted about potential threats, home temperature changes and other. There is a possibility to enable HD video monitoring or control different electrical appliances!

Simple and Flexible Installation

ESIM384 hybrid alarm panel is extremely easy to set up. It contains GSM/GPRS and wireless modules, PGM outputs and wired connections on-board to save your time during the configuration. Intuitive Eldes Utility is created for installers to make installation process even faster. The system can be expanded with additional PGM outputs, wired connections and temperature sensors on demand. Explore endless possibilities with ESIM384.

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Ultimate Wireless Technology

The innovative wireless technology from Eldes enables an impressive wireless range range of up to 3 km in open areas. Thick walls and multiple-store properties are no longer an obstacle, making installation of the system in residences and shops reliable and effortless.

Highest Level Protection Against Intruders

ESIM384 will immediately alert security company and home owner in case of: uninvited guests break into your premises; power outage (external back-up battery will operate up to 30 h); or a burglar tries to jam the wireless signal. The alarm panel uses encrypted two-way communication with wireless devices on 868 MHz frequency. 2x SIM cards ensures extra safety.

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Make Your Home Smart

With ESIM384 you can easily turn your property into a Smart Home. Choose your preferable home automation scenarios with up to 16 different available. 4 on-board PGM outputs are available with possibility to expand them to 80*!. ESIM384 can be used to control your garage door, different home appliances, lighting, heating, lawn watering, etc. Eldes Security System is created to save time and money for the owners.

*Using on-board PGM outputs, EPGM1, EPGM8, EW2 and EWM1.

Simple Connection to the Monitoring Station

Connect the ESIM384 easily to almost any monitoring station using free EGR100 software. It supports 5 main protocols (SIA IP, Kronos, Kortex SMS, EGR100 and Contact ID). In case of alarm, security system immediately notifies user and security company to protect the property from any burglary attempts.

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Complete Home Security with Eldes

Up to 144 wireless and wired zones ensures the highest level of flexibility in your home security. Use different Eldes wireless devices (fire detectors, motion sensors, various sirens, etc.) and minimize the installation time dramatically. If there is a need, you can connect third party wired devices: 2-wire/4-wire smoke detectors, motion sensors etc., or install both wireless and wired devices. Create the safest solution!

Different Ways to Control Security System

Eldes Security System can be controlled with different devices. Choose the most convenient for you and your family members: intuitive and easy-to-use Eldes Security Mobile App, wired and wireless keypads, keyfob, SMS/Calls or use automation features to arm and disarm a system.

Exceptional Video Monitoring

Do you want to see what’s happening at home anytime? Easily add Dahua cameras to Eldes Security System, no port forwarding is needed. In case of alarm, you can watch live view from violated zone and check what’s exactly happening at home. In addition, the camera offers advanced control features: Pan&Tilt zoom, video recording, camera events and even more!

View ESIM384 installation video tutorial

Frequently asked questions (FAQ)

When registering panel to Smart Security App screen gets stuck and shows 0%

If you are connecting your security panel to Smart Security App and you see this screen for few minutes, please check following settings:

1. Make sure you’ve enabled and saved Cloud Services on your panel (First time registration must be performed using SIM card with mobile data on it, even though you are using ELAN3 module. You can change Cloud Service connection using Eldes Utility -> Cloud Services, Communication Settings. After registration is completed using SIM card, you will be able to use App using ELAN3 module).
2. Make sure SIM card inserted to your central panel has available mobile data.
3. Make sure you typed correct APN settings if it’s needed. To find out APN settings please contact your network operator.
4. Make sure remote configuration session has ended.
5. You can restart your panel for changes to take effect faster if App doesn‘t start after few minutes.

How can I restart my security panel remotely?

Send SMS to SIM card inserted to ESIM384 with text:

XXXX RESET (example: 1111 reset) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when ESIM384 will be restarted. This might take up to 2 minutes.

How can I update firmware (FW) for ESIM384 locally?

Before updating FW it is recommended to save configuration file of your security panel.

You can download latest ESIM384 firmware from https://eldesalarms.com/product/esim384/ „Download ESIM384 firmware“ section. Please make sure you are logged in to our webpage to be able download files. When file is downloaded and saved to your PC use following instruction:

1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DEF pins.
11. Power up the device.
12. Firmware updated.

How can I update firmware (FW) for ESIM384 remotely?

Send SMS message to SIM card that is inserted to ESIM384 with text:

XXXX FOTA (example: 1111 FOTA) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when FW will be updated. This can take up to 20 minutes depending on GPRS connection speed.

How EWD3, EWP3, EWS3 and EWS2 should be reset to default?

How to restore EWD3 to default parameters?

  1. Press and hold the RESET button.
  2. Hold the RESET button and watch the LED indicator quickly flash (for approx. 5 seconds.).
  3. Release the RESET button.
  4. Parameters restored to default.

 

How to restore EWP3 to default parameters?

  1. Press and hold the RESET button.
  2. Hold the RESET button and watch the LED indicator quickly flash (for approx. 5 seconds.).
  3. Release the RESET button.
  4. Parameters restored to default.

 

How to restore EWS3 to default parameters?

1. Remove one battery from EWS3.
2. Press and hold the RESET button.
3. Insert the battery back to EWS3.
4. Hold the RESET button until LED indicator starts blinking.
5. Release the RESET button.
6. Parameters reset to default.

 

How to restore EWS2 to default parameters?

1. Remove one battery from EWS2.
2. Press and hold the RESET button.
3. Insert the battery back to EWS2.
4. Hold the RESET button until LED indicator starts blinking.
5. Release the RESET button.
6. Parameters reset to default.

What are the prices of ELDES production?

To get the prices of the devices please check ELDES disributors’ Internet sites. Otherwise, feel free to contact out partners in your country/city by telephone or e-mail.

Can I purchase ELDES devices directly from you?

You can purchase ELDES production only from our distributors. If you have any ideas or intentions to create a new nonstandart device or suggestions how to improve our current devices contact us directly or our partners in your country.

Where can I purchase ELDES devices if your distributors are not available in my country?

Feel free to contact us.

How can I update firmware (FW) for ESIM384 remotely?

Send SMS message to SIM card that is inserted to ESIM384 with text:

XXXX FOTA (example: 1111 fota) (SMS can contain upper or lower case letters)

XXXX – Your SMS password. If you don‘t know your SMS password please contact your system installer.

System will inform you automatically via SMS message when FW will be updated. This can take up to 20 minutes depending on GPRS connection speed.

Specifications

Power supply16-24V 50/60 Hz ~1.5A max / 18-24V 1,5A max
Recommended backup battery voltage / capacity12V; 1,3-7Ah
Backup battery charge durationUp to 30 hours for 7Ah battery
GSM modem frequency850/900/1800/1900 MHz
SIM card typeSIM ×2
Number of wired zones on-board8 (ATZ mode: 16)
Number of wired PGM outputs on-board4
Number of zones via 2xEPGM116+16
Number of PGM via 2xEPGM1+EPGM82+2+8
Number of wireless zone128
Number of supported wireless devices64
Number of zones MAX144
Supported third-party wired smoke detectors2-wire, 4-wire
Number of supported 2-wire smoke detectorsUp to 8
Support of temperature sensors (number)Yes (8)
Wireless band (ELDES protocol)ISM868 /ISM 915
Wireless communication rangeUp to 3000m (9843ft) in open areas
CommunicationsSMS, Voice calls, GPRS network, CSD, Ethernet via ELAN3- ALARM
Supported protocolsAdemco Contact ID, EGR100, Kronos, Cortex SMS, SIA IP
Dimensions 140x100x18mm (5.51×3.94×0.71in)
Operating temperature range-20…+55°C (-4… +131°F)
Humidity 0-90% RH @ 0… +40°C (0-90% RH @ +32… +104°F) (non-condensing)

Where to buy?