Convenient system management
To ensure smooth and easy gate control, we have created the Eldes Smart Gate app for iOS smartphone users and the Eldes Smartgate Widget for Android smartphone users. The solution will save you time and help you to manage your gate effortlessly. App lets you open and close the gate with just one touch, wherever you are.
Data protection
Our mobile applications comply with the highest data security standards. All user data is encrypted and protected against possible cyber attacks. User information is stored on different servers around the world. Encrypted user passwords are invisible even to Eldes employees.
Free download:
Frequently asked questions (FAQ)
How to install and prepare for use Eldes Gates?
We have prepared video guide to ease up first time use of Eldes Gate app and widget:
What could be that Smart Gate Widget does not work?
The mobile data services are not ordered on your mobile account;
Eldes device does not have access to mobile data network;
Cloud Services are disabled on the Eldes device;
3G Sim card is used while device only supports 2G network;
The GPRS settings are wrong (APN, Username, Password);
The GSM antenna is not connected or connected improperly;
The PIN code requirement is enabled on the SIM card;
The device is in place with low GSM signal;
Why I get “Your account is registered on different device” message while trying to log in to my App account?
The account phone number is already used in different device. To release binding please contact Gate administrator who administrates Phone numbers and ask to use “Clear ID” function on phone number.
In Mobile Phone notifications tab, I have observed temporary notification “Listening to the server”.
It is a periodical notification which allows app to communicate with cloud server.
Why I cannot add widget to main screen from “Eldes Gates” app?
It may occur on some custom Android versions Like MIUI on Xiaomi and Harmony OS on Huawei. Don’t worry if it happened just go to Widgets section from the main screen and pick “Eldes Gates Widget” from the list.
After actuating Widget Icon actively spinning circle is displayed, it does not get back to initial icon.
It happens very rarely. To solve it just re-add widget to main screen and it will get back to normal.
I have changed mobile device and i get “Your account is registered on different device” message while trying to log in to my App account. What should I do?
The account phone number is already used in different device. To release binding please contact Gate administrator who administrates Phone numbers and ask to use “Clear ID” function on phone number.
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